Health Information Department

The Health Information Department strives to provide a highly efficient, confidential records system to serve the clients and staff of Norwood Health Center. Services provided by the department include maintenance of the clinical record, transcription services for all psychiatrists, psychologists and physicians who see residents and patients at Norwood Health Center, as well as release of information requests to other clinics, case managers, lawyers and patients. Regular hours of service are weekdays from 8:00 am to 4:30 pm with transcription services also provided on the weekend. Please contact the Health Information Manager at 715-384-2188 with records requests.

Nursing

We offer 24-hour skilled psychiatric and mental health nursing. Our nurses are committed to a holistic approach to patient care, viewing the individual as a person with a number of interrelated and independent needs (physical, spiritual, psychological and economic). Our nurses assist the patient in addressing both psychiatric and physical self-care. Nursing services at Norwood Health Center include:

• Coordination of admissions
• Medical and psychiatric assessments
• Medication evaluation
• Skilled medical nursing care
• Individual and group therapy
• Discharge planning
• Collaborative work with skilled psychiatric technicians

Client Services

Client Services provides many of the "non-nursing" clinical and treatment services for clients, including:

• Social work on each unit
• Activity professional services for Crossroads and Pathways
• Occupational therapy and activity services on Admissions
• Client Rights services which provide investigations of grievances or complaints by, or on behalf of, patients or residents
• Substance abuse assessments, consultation and groups on Admissions
• Discharge planning and coordination of discharges
• Coordination with the court system and other Human Services departments and law enforcement in matters relating to commitment under the Mental Health Act

Dietary Services

The Dietary Department provides meals and snacks for the residents and patients as well as for purchase by family members and employees. A collaborative and resident-centered approach for long-term residents is encouraged for managing their diet. The treatment team works cooperatively with the resident and physician to provide comprehensive services to assist residents with successful diet management.

Contracted Services

Services provided at Norwood via contact agreements include occupational, physical and speech therapy, in-patient pharmacy services and environmental housekeeping services.

Quality Improvement

Norwood is committed to providing excellent service to all residents and patients. We participate in reporting core performance measures for Hospital-Based Inpatient Psychiatric Services (HBIPS) developed by The Joint Commission and the National Association of Psychiatric Health Systems (NAPHS), the National Association of State Mental Health Program Directors (NASMHPD) and the NASMHPD Research Institute, Inc. (NRI). We believe in the value of asking patients about the satisfaction of their experiences at Norwood and want to use that input to continually improve our services. We also ask our clinical and ancillary partners to provide quality improvement information related to their efforts to enhance value, reduce costs and increase satisfaction.