If you need POLICE, FIRE or AMBULANCE ASSISTANCE, you need to immediately DIAL 911

What happens when you call 911?

• If you are calling from a landline phone your location is displayed to the Dispatcher but they will confirm Name including Date of Birth, Location and Phone Number. If you are calling from a cellular phone, which over 50% of our 911 calls are received from, your location should be displayed on our Mapping System. Age of your phone and not being GPS equipped, being in buildings, poor cell signal to towers can have adverse effects on these mapping capabilities. We also will not receive address information for callers who call our administrative numbers only on 911 calls. Your address is vital information and address verification is crucial. We cannot help you if we don’t know where you are.
• Our 911 Dispatcher enters the information you give into a computer. As soon as we know what you need, we will know who (police, ambulance, or fire ) to send to help you. Get to the point as soon as possible. They have certain information that is needed for every call so calmly answer all of their questions. Emergency units (police, fire or ambulance) rely on the information you give to get to you as soon as possible and to be able to help you.
• A Dispatcher radios or pages the proper agencies and gives the information to all units responding to the call.
• Additional information from you is sent to responding agencies by radio. Details are vital, so remain calm and speak clearly.
• Listen to the 911 Dispatcher. Answer their questions and follow any instructions they give you. Remain on the line until the 911 Dispatcher says it is okay for you to hang up.

Remember

Answering questions does NOT delay the dispatch of assistance. A dispatcher is sending help your way while they take additional information from you. The more pertinent information you give us, the safer everyone will be.

911 Hang-Ups

Our policy is to respond to ALL 911 hang up calls. If you accidentally call 911 or change your mind about needing assistance, stay on the line and explain that to the 911 Dispatcher. A Deputy/Officer will be dispatched to confirm that there is not a problem at the location and/or to speak with involved children if needed.