Crisis Hotline

Human Services - Crisis Services

Crisis Intervention Hotline

Telephone service available 24/7

  • In Wisconsin Rapids and surrounding areas:
    Call 715-421-2345
  • In Marshfield and surrounding areas:
    Call 715-384-5555

Wood County Human Services offers services for individuals experiencing crisis events. Crisis is legally defined in the Wisconsin Administrative Code DHS Chapter 34 as “a situation caused by an individual’s apparent mental disorder which results in a high level of stress or anxiety for the individual, persons providing care for the individual or the public which cannot be resolved by the available coping methods of the individual or by the efforts of those providing ordinary care or support for the individual.”

Crisis services offered include:

  • Crisis Intervention Hotline
  • Mobile Crisis
  • Urgent Care appointments at the Outpatient Clinic in Wisconsin Rapids

Crisis Intervention Hotline

Crisis Interventionists are available to provide a listening ear, assist with problem solving stressful situations, assess need for and arrange urgent care appointments in the Outpatient Clinic, provide approval for mental health detentions in collaboration with law enforcement, to initiate a response from mobile crisis personnel, and make referrals to other available resources.

Mobile Crisis

Wood County Human Services mobile crisis service is certified under Wisconsin Administrative Code DHS Chapter 34, Subsection III. Mobile crisis responders provide onsite, in-person intervention for individuals experiencing a mental health crisis. These responders, often with assistance from law enforcement, assess individuals experiencing a crisis to determine if they are a danger to themselves or others and whether or not the person can remain safely in the community (diversion) or if they require hospitalization (detention). These responders are available from 8 a.m. to 8 p.m. on week days and 11 a.m. to 7 p.m. on weekends and holidays. Mobile Crisis response is coordinated by Crisis Intervention.

Urgent Care Appointments

Mental health crises can occur anytime. Human Services offers a daily urgent care appointment with a Mental Health therapist for individuals experiencing a mental health crisis. The need to schedule someone for this appointment can be screened and the appointment arranged by contacting the Outpatient Clinic receptionist at 715-421-8840 or Crisis Intervention at 715-421-2345 (Wisconsin Rapids area) or 715-384-5555 (Marshfield area).

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